# Escalating Support to IBM

Your Kato Spaces IBM i system includes access to IBM support. You can open a case through [IBM's support page](https://www.ibm.com/mysupport/s/?language=en_US) or by calling their service line: 1-800-IBM-SERV (1-800-426-7378)

You will need to provide information about your IBM i partition. To retrieve system serial and partition information, execute the following steps:

1. `CALL QCMD`
2. `CALL QSYS/QLZARCAPI`

You should see output like this:

![QLZARCAPI output, showing system information](https://isupport.katointegrations.com/kato-spaces/ibmsupport/ibmsupport_1.png)

You will also need to confirm information about the PTF levels of your system - you can retrieve this information by calling `STRSQL` (or another utility to run SQL scripts on your IBM i), then executing the following query:

`SELECT * FROM systools.group_ptf_currency`

You should see output like this:

![SQL query output, showing PTF levels](https://isupport.katointegrations.com/kato-spaces/ibmsupport/ibmsupport_2.png)

This shows the update status of your PTF groups, and you should take note of which groups are not up to date and check the installed levels with `WRKPTFGRP`.

If asked to provide the owner and maintainer of the system, the IBM i hardware is owned and maintained by Connectria.